A business owner can spend countless hours developing marketing strategies to implement on their website only to learn that customers are still not getting the kind of response and service desired. The help customers receive is crucial to their confidence in that site or business. Once a relationship is established, returning site visitors often want to get what they need without having to wait on a call or email back from a company representative. In this age of online interaction, it can be hard to engage an audience before they move on to the next website.
Live chat services are helping businesses engage customers like never before. According to the American Marketing Association (AMA), customers that are approached online by a live chat service are three times more likely to purchase from that site. There is simply no arguing that getting in front of the customer in this way offers a better overall experience and will lead to increased conversions.
When shopping or researching online, customers often don’t get the same satisfaction as they would in person and often give up if they face an issue or have questions. It is important to get in front of these customers and get their issues resolved quickly. Satisfying customers is the primary focus of a good, reliable live chat service. Customers will be surprised to have help offered and will be delighted to have answers to their questions in real time. Live chat agents can engage multiple people at one time. In fact, one live chat agent can talk with ten times more people than a phone agent.
All of these benefits will help positively impact a company’s bottom line. Phone lines and email accounts can be costly to maintain. Live chat services are often a far more economical solution and, as we’ve mentioned, can produce far greater results than traditional customer service options. Imagine the impact that resolving 8 out of every 10 customer questions could have on a website’s sales. When customers are engaged their confidence increases and confidence leads to sales for the company.
LiveChat is an easy-to-use live chat program that will allow you to engage your customers and potential clients like never before. Their company motto of “keep it simple” shows the commitment they have to provide a great service for business owners to capture everything possible from their websites, while giving customers an easy way to communicate.
Benefits of LiveChat
A trusted live chat partner that works with other companies like the Better Business Bureau, Roku, Ryland Homes, and WeightWatchers.
Outstanding technology including smartphone apps and 24/7 support. Chat with customers any time of day from work or home.
Secure systems allow you to rest easy that you are the only person with access to your chats and reports.
Dynamic and thoughtful reporting that will allow you to fully analyze the impact that LiveChat has on every aspect of your business.
Try LiveChat Now
Click HERE to learn more about LiveChat’s benefits and how we can help you get this program installed on your site. Your customers, employees and bottom line will thank you for making such a smart decision!