ABOUT US

Careers Work with the Best

IT Support Department
MSP Team

L2 IT Support Technician
Full-time, Salary

The L2 IT Support Technician is responsible for handling, assessing and completing complex IT Support incidents and for providing onsite technical support to our MSP customers. The ideal candidate must be experienced, is comfortable with customer-facing communication, and is highly organized with excellent problem-solving skills. This is a hybrid position with in-office and remote work opportunities. 

Responsibilities:

  • Troubleshoot and resolve escalated tickets, handle complex support incidents and network-related requests
  • First-response communication with customer contacts, general customer service in help desk capacity
  • Act with authority at organizational-level and group-level in services and tools
  • Provides guidance when needed to L1 technicians and other less experienced support personnel
  • Create and communicate effective and efficient solutions to technical problems
  • Perform onsite and field support at customer locations for managed hardware, infrastructure, on prem security, telecommunications, and software
  • Produce documentation to help support customer environments, provide instructions to end-users, and to capture internal processes
  • Setup, installation and support of hardware devices for customers and internal stakeholders
  • Deploy, remove and update applications on end-user devices, as needed
  • Management of hardware inventory for internal and external purposes, including receiving, tagging, maintaining, and disposing of assets
  • Completes incidents while strictly adhering to Service Level Agreements (SLAs)
  • Manage IT Support and Service projects for customers and internal stakeholders
  • Perform other responsibilities as assigned

Requirements:

  • CompTIA A+ and either Network+ or SEC+ certifications or be willing to complete both before six months in role
  • Excellent communication skills
  • Bachelor’s degree preferred by not required with the right level of experience 
  • 5+ years of experience in IT Support and helpdesk roles
  • Expert-level knowledge of Microsoft and Google operating systems and support
  • Intermediate experience in Entra, Active Directory, Application Whitelisting, RMM and other services
  • Exposure to helpdesk ticketing systems through deep user experience (PSA experience is a plus)
  • Ability to commute to Glenview, IL and have reliable transportation
  • Ability to regularly stand and walk between buildings on a large campus
  • Ability to move and lift computers, printers, monitors, and other hardware
  • Ability to use a computer, phone, headset, digital services
  • Ability to help train and teach customers on basic issues

 

To apply, email a resume and cover letter to Erica Hedderich, Chief of Staff.

Operations and Administrative Department

Administrative Assistant - Exec Team/Sales
Part-Time, Hourly

We are seeking a highly organized and proactive Administrative Assistant to join our team part-time. As an Administrative Assistant you will play a crucial role in facilitating the smooth operation of our sales and business processes, particularly in coordinating meetings, managing schedules, reporting and assisting with client outreach activities.

 

 

Responsibilities:

  • Coordinate and schedule the logistics of TBR (Technology Business Review) meetings and manage related calendars.
  • Act as the primary point of contact for coordinating client schedules, making necessary calls, and sending emails for scheduling adjustments.
  • Assist in pulling reporting and preparing packages ahead of scheduled calls.
  • Review post-call notes and assist in adding action items to the client board at a high level, in collaboration with management.
  • Assist in new prospect outreach on warm contacts, working closely with the relevant team members to determine outreach strategies.
  • Help build and maintain existing prospect lists, and reach out to schedule calls with warm leads.
  • Conduct outreach and scheduling activities in a professional and efficient manner, ensuring positive interactions with prospects and clients alike.

 

Requirements:

  • Previous experience in administrative support roles, preferably in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Strong communication skills, both verbal and written.
  • Ability to handle multiple tasks and prioritize effectively in a dynamic work environment.
  • Proficiency in using Microsoft M365 and Google Workspace, particularly Excel, Powerpoint, Google Slides, Google Drive, One Drive, etc. 
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Experience in customer service or client-facing roles is a plus.
  • Familiarity with CRM systems and scheduling tools is preferred.

 

Benefits:

  • Competitive hourly compensation
  • Flexible schedule and WFH opportunities, with a part-time schedule
  • Opportunities for career growth and professional development
  • Dynamic and collaborative work environment

 

Email Resume and Cover Letter to Erica Hedderich, Chief of Staff, to apply.