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IT Support Department - Assistant Technician
Part-Time

The IT Support Assistant Technician serves as an in-office role reporting to the IT Support Service Manager. This part-time position is the first-line of communication with customers, vendors and partners. As the first point of contact, this role will be focused on organization, issue assignment, light project work, and basic support. Offering basic support to our customers is only one function, as this role will also help support internal team members and any efforts within their department. This is an entry level position, with growth potential, ideal for a candidate looking to expand their knowledge. No previous IT experience is required, but helpful.

Responsibilities:

  • Managing IT Support intake queue in Autotask PSA
  • Managing IT Support intake phone line
  • Assisting Level 1 – Level 3 IT Support Technicians on customer and internal projects
  • Assist in managing and updating of inventory, configurations, assets, and equipment
  • Content writing and production for internal and external knowledge bases
  • First response communication with customers, vendors and other contacts including but not limited to ticket responses and phone calls.
  • Assessing and assigning customer issues and incidents
  • Assisting customer with basic troubleshooting

 

Requirements:

  • Some experience with Microsoft Office, Windows (user-level experience acceptable)
  • Some experience with Google Workspace, Google Services (user-level experience acceptable)
  • Exceptional customer service skills and demeanor
  • Organizational skills
  • Ability to use a computer, phone, headset, digital services
  • Ability to help train and teach customers on basic issues

 

20 hours per week

Glenview, IL office location

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What our Clients are saying

Jack Berkery, Doctors Plastic Surgery
Jack Berkery CEO, Doctors Plastic Surgery

HTML Global is like an extension of our own business. Whenever we have questions or need a strategy, we think of HTML Global as our IT department. Whether it is reaching out to Bill or the IT Support team, it’s like having an in- house IT department.

Tom Runyon, Seedburo
Tom Runyon President, Seedburo Equipment Company

HTML offers a full range of services which nearly any small to medium size business would need. Prompt service with excellent support, skilled technicians and automated support. The best of IT Support. Give them a try and I am sure you will not be disappointed.

Victoria Street, DBR Chamber of Commerce
Victoria Street DBR Chamber of Commerce

Outstanding service! HTML Global employees are extremely knowledgeable and friendly. They are always available to answer our questions. It's like having our own IT Department which is important to a small business.

Catherine Kedjidjian, Deerfield Public Schools
Catherine Kedjidjian Community Relations Deerfield Public Schools

A true partner to our school district!.. ...They actively seek ways to find solutions that make us do the best possible job of reaching and engaging our audience. I give them the highest possible recommendation!