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IT Support Department

L2 On-Site IT Support Technician
Full-time, Salary
North Chicago, IL

Job Summary: As an L2 On-Site IT Support Specialist, you will play a crucial role in providing technical support and troubleshooting on-site within K-12 educational environments. Working closely with our Helpdesk and Management teams, you will ensure the smooth operation of IT systems by resolving escalated issues promptly and effectively.


  • Provide advanced technical support on-site for hardware, software, and network issues reported by end-users in educational settings.
  • Diagnose and resolve complex technical problems related to IT infrastructure components, minimizing downtime and ensuring operational continuity.
  • Collaborate with L1 support technicians to escalate and prioritize issues based on severity and impact on educational activities.
  • Perform system upgrades, patches, and installations as needed to maintain optimal performance and security of IT systems.
  • Monitor network performance and proactively identify potential issues to prevent disruptions in educational services.
  • Support the implementation of IT projects, including migrations, upgrades, and deployments within the educational environment.
  • Document IT procedures, configurations, and troubleshooting steps to maintain an up-to-date knowledge base and enhance team efficiency.
  • Provide training and guidance to junior staff and end-users to improve technical skills and promote self-service support options.


  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • 3+ years of experience in a technical support role, with a strong understanding of Microsoft Windows operating systems, Active Directory, and educational software applications.
  • Proven ability to troubleshoot hardware, software, and network issues in an on-site educational environment.
  • Familiarity with ITIL processes and best practices is a plus.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and team members.
  • Strong analytical and problem-solving skills, with attention to detail and the ability to work independently.
  • Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) preferred.
  • Ability to adapt quickly to new technologies and methodologies relevant to educational IT support.


  • Competitive salary range of $50,000 – $60,000 based on experience and qualifications.
  • Professional development opportunities and a supportive team environment.
  • Opportunity to work in a dynamic educational setting with a focus on technological innovation.


To apply, visit our posting on Ziprecruiter.