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Technical Alignment Manager (TAM)

The Technical Alignment Manager (TAM) is a senior level position responsible for aligning our customer’s technical needs with compliant, secure and forward-thinking solutions and services. As a knowledge leader in the technology space, they will drive our company’s internal audits and compliance processes, as well as our customers’, and serve as the bridge between IT Support and Sales teams. The TAM is comfortable presenting to a variety of different audiences,  including C-level executives, vendors and customers of all types. The TAM can stand behind the recommendations they make to help meet our customer’s and company goals. The ideal candidate will be forward-thinking, quick, knowledgeable, have strong organizational and project management skills, and be capable of handling business conversations with a strategic and financial mind-set.

Responsibilities:

  • Manage coordination of customer technology assessments and forecasting/planning
  • Manage, prepare, and schedule technology business reviews on an ongoing basis for all customers
  • Ensure that all technology solutions are secure, compliant with regulatory requirements, and meet industry standards
  • Conduct audits of customer documentation and systems to ensure compliance and accuracy
  • Identify, plan and execute internal and client projects
  • Identify opportunities for technology innovation and improvements, and evaluate new technologies and tools for our customers and our internal business 
  • Ensure that technology solutions meet business requirements and align with the overall technology strategy
  • Ensure that technology investments are aligned with the company’s financial goals and are being used efficiently
  • Monitor and analyze technology trends, and provide guidance to senior management on how to respond to changes in the technology landscape
  • Collaborate with other managers and team members to integrate technology initiatives into the overall business plan
  • Maintain vendor relationships and network with other MSPs and suppliers to enhance relationships and bring opportunities 
  • Work with the IT Support Team to implement products and services and fill in instructional gaps related to products at the client level
  • Help formalize process standardization for technology business reviews and continue to hone the process. 

 

Requirements:

  • Strong understanding of technology, cybersecurity, and business operations
  • All around knowledge of IT and telecommunications infrastructure, hardware, and software applications
  • Computer-related industry certifications (or strong knowledge/awareness in technologies such as Microsoft Windows, Google Workspace, Azure, Cisco, Cisco-Meraki, networking, storage, and security)
  • Excellent communication and collaboration skills
  • Experience managing complex technology projects and working with cross-functional teams
  • Highly organized; able to manage multiple projects simultaneously
  • Stay up-to-date with the latest technology trends and development and be comfortable as a thought-leader in the organization
  • Strong acumen for business principles and a good understanding of financial and operational practices
  • Highly personable and polished with the ability to build strong relationships with clients
  • 5-7 years of experience in a similar position with a highly technical understanding and sales/customer service experience
  • Ability to travel for vendor conferences, customer meetings and other company events
  • Strong ability to generate $1M of revenue in gross sales in the first year and $2M yearly by the the end of second year
  • There is a high expectation to get up to speed very quickly and start engaging with clients within 30 days with the first technology business review meeting within 60 days with actionable takeaways. 
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What our Clients are saying

Jack Berkery, Doctors Plastic Surgery
Jack Berkery CEO, Doctors Plastic Surgery

HTML Global is like an extension of our own business. Whenever we have questions or need a strategy, we think of HTML Global as our IT department. Whether it is reaching out to Bill or the IT Support team, it’s like having an in- house IT department.

Tom Runyon, Seedburo
Tom Runyon President, Seedburo Equipment Company

HTML offers a full range of services which nearly any small to medium size business would need. Prompt service with excellent support, skilled technicians and automated support. The best of IT Support. Give them a try and I am sure you will not be disappointed.

Victoria Street, DBR Chamber of Commerce
Victoria Street DBR Chamber of Commerce

Outstanding service! HTML Global employees are extremely knowledgeable and friendly. They are always available to answer our questions. It's like having our own IT Department which is important to a small business.

Catherine Kedjidjian, Deerfield Public Schools
Catherine Kedjidjian Community Relations Deerfield Public Schools

A true partner to our school district!.. ...They actively seek ways to find solutions that make us do the best possible job of reaching and engaging our audience. I give them the highest possible recommendation!